Which Need for Speed game features a character named 'Rachel' as a guide?

Need for Speed: Underground 2 features Rachel Teller as the player’s guide through Bayview’s racing scene.

Rachel is introduced after the player travels to Bayview, the open-world city where the sequel takes place. She contacts the player, helps arrange an initial car, explains the local street-racing structure, and points them toward dealerships, races, sponsors, and hidden shops. Her role makes her more than a story character: she functions as the player’s primary contact and tutorial guide.

Rachel is commonly confused with Samantha, the player’s contact in the original Underground. Samantha helps the player navigate Olympic City and its early racing community, while Rachel fills that role in Underground 2. Rachel also has a direct connection to the plot involving Caleb Reece and The Wraiths, the crew controlling parts of Bayview’s sponsorship and racing scene. The sequel was released in 2004 and is especially known for introducing free-roaming exploration to the Underground formula.