Which two airlines tested WhatsApp's business platform announced in 2017?

Which two airlines tested WhatsApp’s business platform announced in 2017? The airlines were KLM and Aeroméxico. Both were announced as participants in testing WhatsApp’s enterprise solution for customer service at scale.

The 2017 initiative explored how large companies could use WhatsApp to send useful notifications and communicate with customers. Airlines were a natural test case because passengers need booking confirmations, check-in notices, boarding passes, flight-status updates, and support.

KLM became the first airline with a verified WhatsApp business account and offered flight information and customer support through the service. Aeroméxico was also identified as an early participant and later worked on WhatsApp-based customer-service features with technology partner Yalochat.

The distinction matters because WhatsApp had several business products and pilots. The 2018 WhatsApp Business app targeted smaller businesses, while the 2017 enterprise solution was aimed at larger organizations with global customer-service needs. The airlines named in connection with that early testing were KLM and Aeroméxico, not larger carriers such as Delta, Lufthansa, Qantas, or Emirates.